Last updated: 09.2026
1. INTRODUCTION
These Terms and Conditions of Sale (the “Terms”) govern the sale of products offered on the website alter-designs.com (the “Site”).
Please read these Terms carefully before placing any order. By placing an order on the Site, you agree to be bound by these Terms.
These Terms may be amended at any time. It is your responsibility to review them regularly. The applicable Terms are those in force at the time your order is placed.
In the event of any discrepancy or inconsistency between the French and English versions of these Terms, the French version shall prevail.
2. IDENTITY OF THE SELLER
The products offered on the Site are sold by S.A.R.L. MALA (trading under the name ALTER), whose registered office is located at 49 rue Grimaldi, 98000 Monaco, registered under number 18S07961, reachable by email at contact@alter-designs.comcom or by telephone at +33 (0)7.82.99.01.03.
3. LEGAL CAPACITY
By placing an order on the Site, you declare that you are at least eighteen (18) years old, that you have the legal capacity required to enter into a contract, and that you are acting strictly for personal and non-commercial purposes.
4. PRODUCTS
The products offered for sale are those displayed on the Site on the date of consultation.
We take the utmost care in presenting and describing the products in order to ensure their accuracy. However, variations may occur, in particular due to your screen display settings or the nature of the materials used. Such variations shall not be considered defects or non-conformities.
5. AVAILABILITY OF PRODUCTS
Product offers are valid subject to available stock.
In the event that a product becomes unavailable after your order has been placed, we will inform you as soon as possible and reimburse any sums paid without undue delay.
6. ORDER PROCESS AND FORMATION OF THE CONTRACT
In order to place an order, you must follow the online purchasing process and validate payment by clicking on the button provided for this purpose.
Once your order has been validated, you will receive an email acknowledging receipt of your order (the “Order Confirmation”), followed by a second email confirming dispatch of the products (the “Dispatch Confirmation”).
The sales contract shall be deemed concluded upon dispatch of the products.
We reserve the right to refuse or cancel any order, in particular in the event of suspected fraud, payment authorisation failure or abnormal purchasing behaviour.
7. PRICES AND PAYMENT TERMS
Product prices are indicated on the Site in euros (EUR) and include all applicable taxes unless otherwise stated. Delivery costs are not included in the product price and are added at the time of checkout.
Despite our best efforts, pricing errors may occur. In the event of an obvious pricing error, we shall not be obliged to provide the product at the incorrect price and reserve the right to cancel the order and issue a refund.
Payment must be made in full at the time the order is placed, using the payment methods made available on the Site. Transactions are secured and processed by specialised payment providers. We do not retain complete payment card details.
8. DELIVERY
Products are delivered to the address indicated at the time of ordering, within the delivery areas offered on the Site.
Delivery times are provided for information purposes only and may vary depending on the destination and external circumstances. In any event, delivery shall take place within a maximum period of thirty (30) days from the date of the order confirmation, unless otherwise agreed.
Delivery shall be deemed completed when you, or a third party designated by you, take physical possession of the products.
For deliveries outside Monaco or the European Union, customs duties or import taxes may apply and shall remain your responsibility.
In the event delivery cannot be completed due to incorrect information provided by you or your absence, we reserve the right to charge additional costs or cancel the order.
9. TRANSFER OF RISK AND OWNERSHIP
Risk relating to the products shall pass to you upon delivery.
Ownership of the products shall transfer only upon full payment of the purchase price, including delivery costs.
10. RIGHT OF WITHDRAWAL
In accordance with applicable regulations, as a consumer you have the right to withdraw from the contract without giving any reason within a period of seven (7) clear days from the date on which you, or a third party other than the carrier, take physical possession of the products. In the case of an order involving several products delivered separately, the withdrawal period shall run from receipt of the final product.
To exercise your right of withdrawal, you must notify ALTER of your decision by means of an unequivocal statement, in particular by email or post using the contact details set out in these Terms.
The withdrawal period shall be deemed respected if you send your notification before expiry of the seven (7) clear day period.
Where the right of withdrawal is validly exercised, we shall reimburse all sums paid in respect of the relevant order, including any standard delivery costs charged, as soon as possible and, in any event, within a maximum period of fourteen (14) days from receipt of your withdrawal request. However, we reserve the right to defer reimbursement until recovery of the relevant products or receipt of proof of shipment provided by you, whichever occurs first.
Reimbursement shall be made using the same payment method as that used for the order, unless otherwise expressly agreed between the parties.
11. RETURNS
Products must be returned in their original condition, unworn, unused and accompanied by their original packaging and tags.
Products must be returned without undue delay and no later than fourteen (14) days following notification of withdrawal.
Except in the case of defective or non-conforming products, return shipping costs shall be borne by you.
12. EXCHANGES
Subject to availability, we may offer exchanges for products returned in accordance with these Terms.
In order to request an exchange, you must contact our customer service department and return the relevant product. Upon receipt and validation of the returned product, the replacement item will be dispatched.
If the requested product is unavailable, a refund shall be issued.
13. DEFECTIVE OR NON-CONFORMING PRODUCTS
You benefit from the applicable legal guarantees in the event of a defective, damaged or non-conforming product.
If you believe that a product is defective or non-conforming, you must inform us as soon as possible following receipt by contacting us using the details set out in these Terms. In order to examine your request, we may ask you to provide any useful information or supporting evidence, including photographs of the relevant product.
Following verification of the product and confirmation of the defect or non-conformity, we shall, as appropriate and in accordance with applicable regulations, repair, replace or reimburse the sums paid, including, where applicable, delivery costs and reasonable return costs borne by the customer.
The reimbursement or exchange shall be processed as soon as possible and, in any event, within a maximum period of fourteen (14) days from confirmation by email that your request has been accepted. Reimbursement shall be made using the same payment method as that used for the order, unless otherwise expressly agreed.
14. LIABILITY
Nothing in these Terms shall exclude or limit our liability where such exclusion or limitation is prohibited by law.
Subject to the foregoing, we shall not be liable for any indirect or consequential damage, nor for any damage resulting from misuse of the products or events beyond our reasonable control.
15. FORCE MAJEURE
We shall not be held liable for any failure or delay in the performance of our obligations resulting from a force majeure event as defined by applicable laws and case law.
16. PERSONAL DATA
Personal data collected in connection with orders is processed in accordance with our Privacy Policy, available on the Site.
17. COMPLAINTS
For any complaint or request for information, you may contact us using the details set out in these Terms. We will endeavour to respond as soon as possible.
18. GOVERNING LAW AND JURISDICTION
These Terms are governed by the laws of the Principality of Monaco.
Any dispute relating to the interpretation or performance of these Terms shall fall within the jurisdiction of the Monaco courts, subject to mandatory consumer protection provisions.