Privacy policy

Last updated: 09.2026

1. INTRODUCTION

This Privacy Policy (the “Policy”) is intended to inform users of the website alter-designs.com (the “Site”) of the manner in which their personal data is collected, used and protected by ALTER.

We undertake to process your personal data in accordance with applicable regulations, including the principles arising from Law No. 1.565 of 3 December 2024.

In the event of any discrepancy or inconsistency between the French and English versions of this Policy, the French version shall prevail.

2. IDENTITY OF THE DATA CONTROLLER

The data controller is:

S.A.R.L. MALA (trading under the name ALTER)
49 rue Grimaldi
98000 Monaco

Email: contact@alter-designs.com

3. DATA COLLECTED

We may collect different categories of personal data when you use the Site or interact with the services offered by ALTER.

Account creation

When a user account is created on the Site, certain personal information may be collected, including your surname, first name, email address, date of birth and any other information necessary for the creation and management of your account.

Connection and use of the Site

When you use the Site, certain data may be collected automatically, including your connection data, IP address, browsing information, approximate location data, and information relating to your use of and interactions with the Site.

User profile

The use of certain features of the Site may lead you to complete your user profile, including by providing additional information such as your postal address, telephone number or preferences.

Orders and payments

In connection with orders placed on the Site, we collect the information necessary to process transactions, issue invoices, deliver orders and monitor order status.

Payments made on the Site are processed by secure payment providers. In this context, certain financial data relating to your payment method, such as information linked to your payment card or payment account, may be collected and processed by the relevant providers in accordance with their own privacy policies.

Cookies and similar technologies

The Site uses cookies and similar technologies to ensure its proper functioning, improve user experience, measure audience traffic and, where applicable, personalise certain content or advertisements.

You may configure your cookie preferences at any time via your browser settings or the cookie management tools made available on the Site.

4. PURPOSES OF PROCESSING

Your personal data is collected and processed in order to enable access to, use of and proper functioning of the Site, as well as the provision of the services offered by ALTER.

It is used in particular for the management of your orders, including their processing, payment, delivery, tracking and, where applicable, the management of returns, refunds or complaints.

Your data may also be processed for customer relationship management purposes, in particular to respond to your requests, communicate with you, provide after-sales service and manage any disputes.

Certain data is used to ensure the operation, security and improvement of the Site, including to carry out statistical analyses, optimise user experience, personalise certain content or services offered and ensure the technical maintenance of the Site.

The data collected may also be used to prevent, detect and combat fraud, misuse, security incidents, malicious software or any activity contrary to these terms or to applicable regulations.

Subject to your consent where required by applicable regulations, your personal data may also be used to send you commercial information, promotional offers or advertising communications tailored to your preferences and browsing history.

Finally, certain data may be processed in order to verify, identify and authenticate information provided by users, in particular in connection with payment services and transaction security.

5. LEGAL BASES FOR PROCESSING

The processing of your personal data is based on different legal bases.

It may be necessary for the performance of a contract when you place an order on the Site.

It may also be based on our legitimate interest, in particular to improve our services and prevent fraud.

Where required by applicable regulations, certain processing operations are based on your consent, in particular in relation to commercial prospecting or cookies.

Finally, certain processing operations may be required by legal obligations.

6. RECIPIENTS OF THE DATA

Your personal data is intended for ALTER’s internal teams in connection with the management of the Site, orders, customer relations and the services offered.

It may also be transmitted to third-party service providers acting on behalf of ALTER, including technical service providers, hosting providers, payment services, carriers, analytics tools or providers responsible for user support, Site maintenance or communication and marketing operations.

When you use online payment services, certain data necessary for processing transactions may be transmitted to the relevant banking institutions and payment providers, under contracts entered into with them.

These third parties only have access to personal data to the extent necessary for the performance of the services entrusted to them and are subject to contractual obligations of confidentiality and compliance with applicable personal data protection regulations.

ALTER may also be required to disclose certain personal data where required by law, in order to comply with legal, regulatory, administrative or judicial obligations, or to protect its rights, its users or the proper functioning of the Site.

Finally, in the event of a merger, acquisition, asset sale, restructuring or collective proceedings involving ALTER, personal data may be transferred to third parties involved in the transaction. In such case, users will be informed before their personal data is transferred and becomes subject to a different privacy policy.

7. INTERNATIONAL TRANSFERS

In certain cases, your data may be transferred outside Monaco or the European Economic Area.

In such circumstances, we ensure that such transfers are governed by appropriate safeguards, in accordance with applicable regulations.

8. RETENTION PERIOD

Your personal data is retained for no longer than necessary for the purposes for which it was collected.

Data relating to your orders is retained for the period necessary for the performance of the contract and compliance with legal obligations.

Data used for commercial prospecting purposes is retained for a limited period or until you withdraw your consent.

9. DATA SECURITY

We implement appropriate technical and organisational measures to ensure the security and confidentiality of your personal data against alteration, destruction and unauthorised access.

However, as no system is completely secure, we cannot guarantee the security of the transmission or storage of information on the internet.

10. YOUR RIGHTS

In accordance with applicable personal data protection regulations, you have various rights in relation to your personal data.

You may request access to your personal data, as well as its rectification, updating or erasure. You may also request restriction of the processing of your data or object to such processing under the conditions provided by applicable regulations. Where processing is based on your consent, you may withdraw such consent at any time, without affecting the lawfulness of processing carried out prior to such withdrawal. You also have the right to data portability where applicable.

Where you have an account on the Site, you may access and modify certain information relating to you directly from your personal area by configuring your account settings.

You may also request the deletion of your account by writing to the following address: contact@alter-designs.com. It is specified, however, that certain information shared publicly on the Site may remain visible after deletion of the relevant account where this is technically necessary or inherent to the operation of the Site.

11. EXERCISING YOUR RIGHTS

You may exercise your rights by contacting us at the following address:

Email: contact@alter-designs.com
Address: S.A.R.L. MALA (trading under the name ALTER), 49 rue Grimaldi, Monaco

We may ask you to provide proof of identity in order to process your request.

12. COOKIES

The Site uses cookies and similar technologies to ensure its proper functioning, improve your experience and measure audience traffic.

For more information on the use of cookies, you may consult our cookie policy or the settings available on the Site.

13. CHANGES TO THE POLICY

This Privacy Policy may be amended at any time, in particular to reflect legal, regulatory, technical or commercial developments, as well as changes to the services offered on the Site.

Any new version of the Policy will be published on the Site and will take effect upon being posted online. In the event of any substantial change likely to affect users’ rights or the methods used to process personal data, ALTER may inform users by email or by any other appropriate means within a reasonable period before the relevant changes take effect.

We invite you to consult this Policy regularly in order to remain informed of the conditions applicable to the processing of your personal data.

If you do not accept the changes made to this Policy, you may stop using the Site and, where applicable, request deletion of your account in accordance with the procedures set out in this Policy.

14. CONTACT

For any questions relating to this Policy or to the processing of your personal data, you may contact us at the following address: